Privacy Policy
ELEMS-IO respects your privacy. Please read the following to learn more about our privacy policy ("this policy"). This policy applies to ELEMS-IO websites, products, and services that display or provide links to this policy.
This policy describes how ELEMS-IO processes your personal data, but may not handle all possible data processing scenarios. ELEMS-IO may inform you of product or service-specific data collection through additional rules or notices provided prior to collection.
This policy describes:
1. How we collect and use your personal data
2. Cookies and similar technologies
3. How we disclose personal data
4. How to access and control your personal data
5. How we protect your personal data
6. How we treat children's personal data
7. Third party providers and their services
8. International transfers of your personal data
9. Updates of this policy
10. How to contact us
1. How we collect and use your personal data
Personal data refers to all data that, alone or in conjunction with other data, can be used to identify a natural person. You provide us with this data directly when you use or interact with our websites, products or services, for example by creating an account on ELEMS-IO websites or by contacting us for assistance. We may also obtain data by recording your interaction with our websites, products or services. For example, we may use technologies such as cookies or receive software usage data from your device. As permitted by law, we may also obtain data from third-party public and commercial sources, such as purchasing statistics from other companies to support our services. The personal data we collect includes name, sex, company name, position, postal and email addresses, phone number, login information (account and password), photos, certificate information, etc., based on your interactions with ELEMS-IO websites. Example: The website you visit or the products and services you use. We also collect the information you have provided to us and the content of the messages you send us, such as the query information you provide or the questions or information you provide to Customer Service.
Before using ELEMS-IO products or services, you may need to provide personal data. In some cases, you may be able to choose not to disclose your personal data to ELEMS-IO. However, failure to provide certain data to ELEMS-IO may mean that we can not provide you with certain products or services or respond to a problem that you have raised.
We may use your personal data for the following purposes:
- Create an account.
- Respond to your transaction or service requests, including order fulfillment; deliver, activate or verify products or services; provide training and certification; management and processing of training and certification exams; participate in on-site or virtual activities; respond to your requests for changes or provide you with requested information (such as marketing materials for products and services and white papers); and provide technical support.
- Contact you with your consent; send you information about products and services that may be of interest to you; invite you to participate in ELEMS-IO activities (including promotional activities), market research or satisfaction surveys; or send you marketing information. If you do not wish to receive this type of information, you can unsubscribe at any time.
- Send you important notices, such as installation and updates of the system, the Site or applications.
- Provide you with a personalized user experience and content.
- Qualification and management of suppliers and business partners and communication or collaboration with suppliers and business partners.
- Improve our products and services through internal audits, data analysis and research.
- Analyze the efficiency of our business operations and evaluate our market share.
- Troubleshooting when you send us error reports.
- Synchronize, share and store the data you download, as well as the data needed for downloading.
- Ensure the security of our products, services and customers or users, execute and improve our loss prevention and anti-fraud programs.
- Respect and enforce applicable legal requirements, industry standards and our policies.
ELEMS-IO may also collect and use non-personally identifiable information (non-PII). Non-personal information is information that can not be used to identify a particular individual. For example, ELEMS-IO will collect statistical data, such as the number of visits to its website. We collect this data to understand how users use our websites, products and services to improve our services and better meet your needs. ELEMS-IO may collect, use, process, transfer or disclose non-personal information for other purposes at its own discretion.
We will endeavor to isolate your personal data from non-personal information and to ensure that both types of data are protected.
2. Cookies and similar technologies
2.1 Cookies
To ensure the proper functioning of our website, we may sometimes place a small piece of data, called a cookie, on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device. The content of a cookie can be extracted or read only by the server that creates the cookie. The text of a cookie is often composed of identifiers, site names, numbers and characters. Cookies are specific to the browsers or mobile apps you use and allow websites to store data such as your preferences or items in your cart.
Like many other websites or ISPs, ELEMS-IO uses cookies to improve the user experience. Session cookies are removed after each visit, while persistent cookies remain in place for multiple visits. Cookies allow websites to remember your settings such as language, font size on your computer or mobile device, or other browser preferences. This means that a user does not need to reset their preferences for each visit. On the contrary, if cookies are not used, websites will treat you as a new visitor each time you load a web page. For example, if you are redirected to another web page from a web site to which you are already connected, and then return to the original Web site, that web site will not recognize you and you will need to log in again.
ELEMS-IO will not use cookies for purposes not mentioned in this Policy. You can manage or delete cookies according to your own preferences. You can delete all cookies stored on your computer and most web browsers offer the option to block them. Refer to the documentation of your web browser to find out how. For more details, visit our Cookies Policy.
2.2 Invisible pixels
In addition to cookies, we may also use other similar technologies on our websites, such as pixels. For example, when you receive an email from ELEMS-IO, it may contain a destination URL that leads to a ELEMS-IO web page. If you click on the link, ELEMS-IO will track your visit to help us better understand your preferences for products and services and improve our customer service. A pixel is a seamless graphic image embedded in a website or email. We use pixels in emails to see if an email has been opened. You can unsubscribe from the ELEMS-IO mailing list at any time if you do not wish to be followed in this manner.
By using our website, you consent to the use of cookies and pixels, as described above.
3. How we disclose personal data
ELEMS-IO shares your personal data with other partners, as indicated in this policy, when the services are provided by ELEMS-IO authorized partners. For example, when you make an online purchase from ELEMS-IO, we must share your personal data with the logistics service provider to arrange shipping or a partner to provide services.
To comply with applicable laws or to comply with applicable legal procedures, ELEMS-IO may also disclose your personal data to the police or other government agencies. If ELEMS-IO is involved in a restructuring, a merger-acquisition, a bankruptcy lawsuit or a liquidation in a particular jurisdiction, your personal data may be disclosed as part of the transaction. ELEMS-IO may also disclose your data where appropriate, for example to fulfill the Terms and Conditions, when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or is related to an investigation into a suspected or actual illegal activity.
4. How to access and control your personal data
It is your responsibility to ensure that all personal data submitted to ELEMS-IO is correct. ELEMS-IO is dedicated to maintaining the accuracy and completeness of personal data and to updating it.
To the extent required by applicable law, you may (i) have the right to access certain personal data that we hold about you, (ii) request that we update or correct inaccuracies in such data, (iii) ) oppose or restrict our use of your personal data, and (iv) ask us to delete your personal data from our database. To exercise these rights, please go to the Contact section to give your opinion online. Your written request may be required for security reasons. We may refuse the request if we have reasonable grounds to believe that the request is fraudulent, impracticable or likely to compromise the privacy of third parties.
If the applicable laws permit, you have the right to withdraw your consent at any time when ELEMS-IO processes your personal data on the basis of your consent. However, the withdrawal does not affect the legitimacy and effectiveness of the processing of your personal data on the basis of your consent before the withdrawal is made; it also does not affect data processing based on any other justification than your consent.
If you believe that the way we treat your personal information does not comply with the applicable data protection laws, you can contact the relevant data protection authority. You can obtain the information to contact the European Data Protection Authorities at the following address: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.
5. How we protect and store your personal data
The security of your personal data is important to us. We use appropriate physical, technical and managerial measures to protect your personal data against unauthorized access, disclosure, use, modification, deterioration or loss. For example, we use cryptographic technologies for data privacy, protection mechanisms to prevent attacks, and access control mechanisms to allow only authorized access to your personal data. We also offer security and privacy training to employees to educate them about the protection of personal data. ELEMS-IO is committed to protecting your personal data. However, please note that no security measures are perfect.
We will not store your personal information for longer than is necessary for the purposes set out in this policy, unless the retention period required or permitted by law is extended. The data storage period may vary by scenario, product, and service. The standards used by ELEMS-IO to determine the retention period are: the time required to store personal data for commercial purposes, including the provision of products and services; maintain the corresponding transaction and commercial records; control and improve the performance and quality of products and services; ensure the security of systems, products and services; handle any queries or complaints from users and locate problems; if the user accepts a longer retention period; and whether laws, contracts and other equivalencies have special requirements for the retention of data; etc. We will retain your registration information as long as your account is required for the provision of services. You can choose to delete your account. Once you have deleted your account, we will cease to provide you with products and services through your account and will delete your relevant personal data, provided that such removal is not otherwise stipulated by any specific legal requirements.
6. How we treat children's personal data
Our websites, products and services are primarily aimed at adults. A child must not create an ELEMS-IO account without the consent of a parent or guardian. If a child's personal data is collected with prior parental consent, we will only use or disclose it to the extent permitted by law, with the express consent of the parents or guardians, or when necessary for the protection of the child. If we accidentally collect a child's personal data without the prior, verified consent of their parents, we will attempt to delete that data as soon as possible.
7. Third-party providers and their services
To ensure a positive user experience, you may receive content or web links from third parties other than ELEMS-IO and its partners ("third parties"). ELEMS-IO does not have the right to control these third parties, but you may choose to use the links, display the content and / or access the products or services provided by third parties.
ELEMS-IO can not control the privacy practices and data protection policies of third parties that are not subject to this policy. When you disclose personal information to a third party, read and refer to that third party's privacy policy.
8. International transfers of your personal data
As a global company, your personal data collected by ELEMS-IO may be processed or accessed in the country / region where you use our products and services or in other countries / regions where ELEMS-IO or its affiliates, service providers or services or business partners are present. These jurisdictions may have different data protection laws. In such circumstances, ELEMS-IO will take the necessary steps to ensure that the data is processed in accordance with this policy and applicable laws, including the transfer of the personal data of the EU data subject to a country or region recognized by the European Commission as having: an adequate level of data protection, we can use various legal mechanisms, such as the signing of standard contractual clauses approved by the European Commission, obtaining authorization for the cross-border transfer of relevant person in the EU or the implementation of security measures such as: anonymizing personal data prior to cross-border data transfer.
9. Updates to this policy
ELEMS-IO reserves the right to update or modify this policy at any time. We will post the latest privacy policy on this page for any changes. If there are major changes to the privacy policy, we may notify you by various means, for example, by posting a notice on our website or by sending you a direct notification.
10. How to contact us
If you have any questions or suggestions, complaints or privacy concerns and would like to contact ELEMS-IO, please visit the Contact section of the Site.
Last updated: January 2022
This policy describes how ELEMS-IO processes your personal data, but may not handle all possible data processing scenarios. ELEMS-IO may inform you of product or service-specific data collection through additional rules or notices provided prior to collection.
This policy describes:
1. How we collect and use your personal data
2. Cookies and similar technologies
3. How we disclose personal data
4. How to access and control your personal data
5. How we protect your personal data
6. How we treat children's personal data
7. Third party providers and their services
8. International transfers of your personal data
9. Updates of this policy
10. How to contact us
1. How we collect and use your personal data
Personal data refers to all data that, alone or in conjunction with other data, can be used to identify a natural person. You provide us with this data directly when you use or interact with our websites, products or services, for example by creating an account on ELEMS-IO websites or by contacting us for assistance. We may also obtain data by recording your interaction with our websites, products or services. For example, we may use technologies such as cookies or receive software usage data from your device. As permitted by law, we may also obtain data from third-party public and commercial sources, such as purchasing statistics from other companies to support our services. The personal data we collect includes name, sex, company name, position, postal and email addresses, phone number, login information (account and password), photos, certificate information, etc., based on your interactions with ELEMS-IO websites. Example: The website you visit or the products and services you use. We also collect the information you have provided to us and the content of the messages you send us, such as the query information you provide or the questions or information you provide to Customer Service.
Before using ELEMS-IO products or services, you may need to provide personal data. In some cases, you may be able to choose not to disclose your personal data to ELEMS-IO. However, failure to provide certain data to ELEMS-IO may mean that we can not provide you with certain products or services or respond to a problem that you have raised.
We may use your personal data for the following purposes:
- Create an account.
- Respond to your transaction or service requests, including order fulfillment; deliver, activate or verify products or services; provide training and certification; management and processing of training and certification exams; participate in on-site or virtual activities; respond to your requests for changes or provide you with requested information (such as marketing materials for products and services and white papers); and provide technical support.
- Contact you with your consent; send you information about products and services that may be of interest to you; invite you to participate in ELEMS-IO activities (including promotional activities), market research or satisfaction surveys; or send you marketing information. If you do not wish to receive this type of information, you can unsubscribe at any time.
- Send you important notices, such as installation and updates of the system, the Site or applications.
- Provide you with a personalized user experience and content.
- Qualification and management of suppliers and business partners and communication or collaboration with suppliers and business partners.
- Improve our products and services through internal audits, data analysis and research.
- Analyze the efficiency of our business operations and evaluate our market share.
- Troubleshooting when you send us error reports.
- Synchronize, share and store the data you download, as well as the data needed for downloading.
- Ensure the security of our products, services and customers or users, execute and improve our loss prevention and anti-fraud programs.
- Respect and enforce applicable legal requirements, industry standards and our policies.
ELEMS-IO may also collect and use non-personally identifiable information (non-PII). Non-personal information is information that can not be used to identify a particular individual. For example, ELEMS-IO will collect statistical data, such as the number of visits to its website. We collect this data to understand how users use our websites, products and services to improve our services and better meet your needs. ELEMS-IO may collect, use, process, transfer or disclose non-personal information for other purposes at its own discretion.
We will endeavor to isolate your personal data from non-personal information and to ensure that both types of data are protected.
2. Cookies and similar technologies
2.1 Cookies
To ensure the proper functioning of our website, we may sometimes place a small piece of data, called a cookie, on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device. The content of a cookie can be extracted or read only by the server that creates the cookie. The text of a cookie is often composed of identifiers, site names, numbers and characters. Cookies are specific to the browsers or mobile apps you use and allow websites to store data such as your preferences or items in your cart.
Like many other websites or ISPs, ELEMS-IO uses cookies to improve the user experience. Session cookies are removed after each visit, while persistent cookies remain in place for multiple visits. Cookies allow websites to remember your settings such as language, font size on your computer or mobile device, or other browser preferences. This means that a user does not need to reset their preferences for each visit. On the contrary, if cookies are not used, websites will treat you as a new visitor each time you load a web page. For example, if you are redirected to another web page from a web site to which you are already connected, and then return to the original Web site, that web site will not recognize you and you will need to log in again.
ELEMS-IO will not use cookies for purposes not mentioned in this Policy. You can manage or delete cookies according to your own preferences. You can delete all cookies stored on your computer and most web browsers offer the option to block them. Refer to the documentation of your web browser to find out how. For more details, visit our Cookies Policy.
2.2 Invisible pixels
In addition to cookies, we may also use other similar technologies on our websites, such as pixels. For example, when you receive an email from ELEMS-IO, it may contain a destination URL that leads to a ELEMS-IO web page. If you click on the link, ELEMS-IO will track your visit to help us better understand your preferences for products and services and improve our customer service. A pixel is a seamless graphic image embedded in a website or email. We use pixels in emails to see if an email has been opened. You can unsubscribe from the ELEMS-IO mailing list at any time if you do not wish to be followed in this manner.
By using our website, you consent to the use of cookies and pixels, as described above.
3. How we disclose personal data
ELEMS-IO shares your personal data with other partners, as indicated in this policy, when the services are provided by ELEMS-IO authorized partners. For example, when you make an online purchase from ELEMS-IO, we must share your personal data with the logistics service provider to arrange shipping or a partner to provide services.
To comply with applicable laws or to comply with applicable legal procedures, ELEMS-IO may also disclose your personal data to the police or other government agencies. If ELEMS-IO is involved in a restructuring, a merger-acquisition, a bankruptcy lawsuit or a liquidation in a particular jurisdiction, your personal data may be disclosed as part of the transaction. ELEMS-IO may also disclose your data where appropriate, for example to fulfill the Terms and Conditions, when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or is related to an investigation into a suspected or actual illegal activity.
4. How to access and control your personal data
It is your responsibility to ensure that all personal data submitted to ELEMS-IO is correct. ELEMS-IO is dedicated to maintaining the accuracy and completeness of personal data and to updating it.
To the extent required by applicable law, you may (i) have the right to access certain personal data that we hold about you, (ii) request that we update or correct inaccuracies in such data, (iii) ) oppose or restrict our use of your personal data, and (iv) ask us to delete your personal data from our database. To exercise these rights, please go to the Contact section to give your opinion online. Your written request may be required for security reasons. We may refuse the request if we have reasonable grounds to believe that the request is fraudulent, impracticable or likely to compromise the privacy of third parties.
If the applicable laws permit, you have the right to withdraw your consent at any time when ELEMS-IO processes your personal data on the basis of your consent. However, the withdrawal does not affect the legitimacy and effectiveness of the processing of your personal data on the basis of your consent before the withdrawal is made; it also does not affect data processing based on any other justification than your consent.
If you believe that the way we treat your personal information does not comply with the applicable data protection laws, you can contact the relevant data protection authority. You can obtain the information to contact the European Data Protection Authorities at the following address: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.
5. How we protect and store your personal data
The security of your personal data is important to us. We use appropriate physical, technical and managerial measures to protect your personal data against unauthorized access, disclosure, use, modification, deterioration or loss. For example, we use cryptographic technologies for data privacy, protection mechanisms to prevent attacks, and access control mechanisms to allow only authorized access to your personal data. We also offer security and privacy training to employees to educate them about the protection of personal data. ELEMS-IO is committed to protecting your personal data. However, please note that no security measures are perfect.
We will not store your personal information for longer than is necessary for the purposes set out in this policy, unless the retention period required or permitted by law is extended. The data storage period may vary by scenario, product, and service. The standards used by ELEMS-IO to determine the retention period are: the time required to store personal data for commercial purposes, including the provision of products and services; maintain the corresponding transaction and commercial records; control and improve the performance and quality of products and services; ensure the security of systems, products and services; handle any queries or complaints from users and locate problems; if the user accepts a longer retention period; and whether laws, contracts and other equivalencies have special requirements for the retention of data; etc. We will retain your registration information as long as your account is required for the provision of services. You can choose to delete your account. Once you have deleted your account, we will cease to provide you with products and services through your account and will delete your relevant personal data, provided that such removal is not otherwise stipulated by any specific legal requirements.
6. How we treat children's personal data
Our websites, products and services are primarily aimed at adults. A child must not create an ELEMS-IO account without the consent of a parent or guardian. If a child's personal data is collected with prior parental consent, we will only use or disclose it to the extent permitted by law, with the express consent of the parents or guardians, or when necessary for the protection of the child. If we accidentally collect a child's personal data without the prior, verified consent of their parents, we will attempt to delete that data as soon as possible.
7. Third-party providers and their services
To ensure a positive user experience, you may receive content or web links from third parties other than ELEMS-IO and its partners ("third parties"). ELEMS-IO does not have the right to control these third parties, but you may choose to use the links, display the content and / or access the products or services provided by third parties.
ELEMS-IO can not control the privacy practices and data protection policies of third parties that are not subject to this policy. When you disclose personal information to a third party, read and refer to that third party's privacy policy.
8. International transfers of your personal data
As a global company, your personal data collected by ELEMS-IO may be processed or accessed in the country / region where you use our products and services or in other countries / regions where ELEMS-IO or its affiliates, service providers or services or business partners are present. These jurisdictions may have different data protection laws. In such circumstances, ELEMS-IO will take the necessary steps to ensure that the data is processed in accordance with this policy and applicable laws, including the transfer of the personal data of the EU data subject to a country or region recognized by the European Commission as having: an adequate level of data protection, we can use various legal mechanisms, such as the signing of standard contractual clauses approved by the European Commission, obtaining authorization for the cross-border transfer of relevant person in the EU or the implementation of security measures such as: anonymizing personal data prior to cross-border data transfer.
9. Updates to this policy
ELEMS-IO reserves the right to update or modify this policy at any time. We will post the latest privacy policy on this page for any changes. If there are major changes to the privacy policy, we may notify you by various means, for example, by posting a notice on our website or by sending you a direct notification.
10. How to contact us
If you have any questions or suggestions, complaints or privacy concerns and would like to contact ELEMS-IO, please visit the Contact section of the Site.
Last updated: January 2022